Privacy Policy

We may amend this policy from time to time by updating this page therefore you should check this page occasionally to ensure that you are happy with any changes. The date of the last update can be found at the end of these terms.

Personal Information and Privacy

We are registered on the Data Protection Register, registration reference ZA729212, and we comply with all applicable UK data protection legislation.

When you place an order with us, we will ask for the following information:

We will only use these details for processing your order. However, you can opt to periodically receive information about new products, special offers or other information which we think may be of interest to you. If you would prefer not to receive emails from us you can let us know at any time by clicking unsubscribe at the bottom of our emails or by contacting us at

Your privacy is of the utmost importance to us. We will never share your personal information with third parties.

If you choose to create an account with Carmel London® we will retain your personal details until you either delete your account or after 2 years. Otherwise we will remove your personal details after 30 days.


Ordering from us online is fully secure. Your secure payment is provided by PayPal, who comply with the highest privacy and encryption standards available.

Carmel London® do not hold any payment details but you are able to securely store your card details within PayPal.

We are confident that shopping online with Carmel London® is completely safe. However, if you would prefer to pay by an alternative method please call us on +44 (0)7766 912580 and we can arrange to take payment over the telephone. Please be aware, however, that goods won’t be dispatched until payment has been cleared.


This website uses cookies to enable the saving of items to virtual shopping baskets and to allow registered users to authenticate and perform account related functions these cookies are NOT saved or stored on your computer. Cookies are also used to identify which pages are being visited, giving us web traffic data which we analyse and use to improve our website user experience. We only use this information for statistical analysis purposes and then the data is removed from the system.

In short, cookies help us provide you with a better user experience when using our website. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

We use Google Analytics as our site tracking data processor. Google Analytics is GDPR compliant. We only use aggregated data in our analytics and reporting. Individual site visitors cannot be identified.

Analytics anonymises the address as soon as technically feasible at the earliest possible stage of the collection network. The IP anonymisation feature in Analytics sets the last octet of IPv4 user IP addresses and the last 80 bits of IPv6 addresses to zeros in memory shortly after being sent to the Analytics Collection Network. The full IP address is never written to disk in this case.

Web browsers will usually automatically accept cookies but you can modify your browser settings to decline cookies if you prefer. This may however prevent you from taking full advantage of the website. Find out more about cookies, including how to disable/enable and delete them, at

Links to other websites

Our website may contain links to other websites of interest. These links are provided for your convenience only and as such do not imply any endorsement or association. Once you have used these links to leave our site, you should note that we do not have any control over that website. We are not responsible for the protection and privacy of any information you provide whilst visiting such sites.

Date updated: September 2020